Explore our shipping & returns policy

Standard delivery is free.

Standard Delivery: 2-5 Business Days* (FREE)

Express Delivery: 1-2 Business Days* ($15)

Same Day Delivery: Within 10km of Sydney CBD ($20) Order must be placed before 12pm, otherwise next day delivery will occur. 

                                        

Enjoy free Same Day Delivery or Express Delivery for all domestic orders over $300 AUD.

*Please allow a further 2-4 business days for deliveries to regional areas and Western Australia.

International Shipping: 6-10 Business Days ($30 AUD)

Free international shipping applies to all orders over $300 AUD. 

*Please note all transactions are processed in Australian Dollars (AUD). Other rates shown are approximate and based on today's bank rate.

$30 AUD = £16.00 / €18.25 / $20 USD approximately.

If you do not live in Australia, please be aware of any import duties and taxes that may be charged on delivery to your country. Duties and taxes will be based on the value of the order and the tax-free threshold (if it exists) for goods imported.

These charges depend on your country’s import legislation and will not be covered by The Glade.

• Items must be exchanged with 14 days of delivery. 
• Items must be in original, saleable condition: they must not be worn, damaged, altered or washed.

• Items must be returned within 14 days of delivery.
• Items must be in original, saleable condition: it must not be worn, damaged, altered or washed.
• The Glade will cover the shipping costs for returns if the order is faulty or incorrect.
• We do not accept returns on products purchased on markdown/sale.
• Orders will not be refunded the original cost of shipping, customs duties or taxes unless the order is faulty or incorrect.

If you believe you have received a faulty item or incorrect order, please send images of the item, order number and contact details to info@theglade.com.au